Vertical IT is great, they’re very knowledgeable and if something needs to be done, they’ll find a way to do it. They’re good, prompt, and reliable; exactly what’s important when it comes to IT. Their rates are spot on and they’re definitely worth what you pay! If we have a server go down at midnight, I can give them a call, and if need be, they’d be right on site at 2 am. They’ll do whatever needs to be done to get it done.
Toyota of Watertown
Our attraction to Vertical IT is the intelligent staff they provide to service and support our company. Each member of their team that we have worked with on projects and support calls is truly a professional in their field. The main reason that I continue to work with Vertical IT is the unbelievable support I get from their staff. No matter how major or minor my issue is, they provide an immediate resolution.
Our IT systems are critical to ensuring the smooth operation of the business, and we simply did not have the resources to manage everything in-house. Vertical IT came highly recommended. Paul Hickey and his team at Vertical IT are our trusted IT provider and Paul is our ‘go-to’ guy. We have been working with Paul for several years now and I appreciate that he is always willing to go the extra mile to make sure any issues we have are resolved quickly and accurately. Having someone with Paul’s level of knowledge providing guidance on everything from hardware to implementations, has been a tremendous benefit.
When we initially started with them, we did a large upgrade. They replaced our servers and set up backup software. Our equipment was getting outdated and out-of-warranty, but they were able to lessen the cost of the monthly managed IT services by installing new equipment. They’ve done a great job making sure that everything works smoothly, and if something goes down, they’re here to fix it right away. They definitely go above and beyond! I’d definitely recommend them.
We are a national grocery wholesaler and we require cutting edge technology. Their execution of problem-solving and expedient, on-time service is appreciated when a problem arises. When they say something will get done… it gets done – no second phone call needed to remind them.
Newport Wholesalers Inc.
We have a very specialized Marine Engineering consulting firm that requires us to be available to our client 24/7. We operate all over the world and work with multiple companies. We cannot afford to be down for a minute. We were referred by a close associate that had raved about this firm for years. My last firm couldn’t keep up to date with our virus protection and had our computers down all day charging us hourly. These guys were able to fix us remotely and recommend a permanent solution for us. We are very thankful to them and we rarely have issues now but when we do we are right back up and they gave us a service plan that cut my yearly cost by 70%. I recommend them highly and wish I had brought them on board when I first opened.
As our company quickly grew, we recognized the need for a professional to handle the IT side of things. Backup and disaster recovery is extremely important to us due to the nature of our business. It would be tedious and time consuming to have to recreate the current customers in our system! We don’t have much in the way of disruptions and downtime. I’d recommend them! They are very responsive and seem to know the latest technology.
I have been with Vertical IT for over 10 years and they were referred to me by a close associate. We are in a highly competitive Insurance and Real Estate business and being down for a minute is not an option. These guys are experts at what they do and let me focus on our family business. They keep me informed about threats with their monthly newsletter which allows me to be on top of the vulnerabilities that could exist. I can’t afford to have a competitor hack my system or crack my network. I’ve referred them many times to other business associates without hesitation.
Mohawk Insurance and Real Estate
I have been doing business with Vertical IT for the last 2 years and I must say they are one of the most responsive and professional organizations that I have the pleasure to work with. Their ability to work remotely and take care of our IT needs is a huge benefit. I own an insurance agency and timing is critical. Our systems are vital to our business. We have not had a systems issue that Vertical IT could not fix. I have recommended them to other companies I work closely with and would recommend them without hesitation.
Principal / Owner
M.S. Peltier Insurance