Toyota of Watertown, a car dealership with a wide range of selections, has been operating for more than 40 years to provide the service and value that consumers looking to purchase new and used cars, trucks, and SUVs deserve. When Toyota of Watertown was looking for reliable IT support to keep their business running without disruption, Vertical IT was the obvious choice!

As the automotive industry continues to become more technologically advanced, car dealerships are quickly becoming a much more competitive landscape. In fact, car dealerships must maintain the reliability of their information technology to stay ahead of the competition.

The Situation: A Need for Business Continuity Services & Knowledgeable Assistance During IT Projects

When Toyota of Watertown’s internal IT support personnel left the company, they started searching for an IT support company to provide hourly helpdesk support, in order to prevent IT issues from resulting in excessive disruption and downtime while ensuring they’re able to maintain day-to-day operations.

Rick Kaperis, IT Manager at Toyota of Watertown, explained, “5 years ago, we hired them on an hourly basis, but they’re able to accommodate our needs; so we use them for major IT projects and such. They’re able to help us figure out the best strategic plan, then execute that plan.”

The Resolution: An IT Support Company That’s Always There for Emergency Assistance During IT Issues & Projects

Once Toyota of Watertown started working with Vertical IT on an hourly basis, they decided to leverage their knowledge and experience more than expected. As a result, Vertical IT provides:

  • Augmented network/server support to provide successful and quick assistance for issues and upgrades on an as-needed basis.
  • Backup and disaster recovery planning to keep their business IT systems and data recoverable in the event of a disaster.
  • Help desk services to address all of their IT-related questions, concerns, and issues while preventing downtime.

According to Rick, Vertical IT has been extremely responsive, “If we have a server go down at midnight, I can give them a call, and if need be, they’d be right on site at 2 am. We had an Exchange server go down and they worked with me through the night to make sure it was up and running for the morning. They’ll do whatever needs to be done to get it done.”

He continued, “Vertical IT is great, they’re very knowledgeable and if something needs to be done, they’ll find a way to do it. They’re good, prompt, and reliable; exactly what’s important when it comes to IT. Their rates are spot on and they’re definitely worth what you pay!”

Looking for the best IT services and support in Boston, MA and Fort Lauderdale, FL? Look no further than our team of IT experts! To learn more, or to schedule a no-obligation IT assessment, contact us at (888) 505-8215 or send us an email at info@verticalitcorp.com.

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