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Let's consider a situation where a network problem causes downtime for a user's comptuer.
Traditional Consulting Scenario Timeline
| Task time |
|
| 0:30 |
User tries again or attempts to resolve, restarts PC |
| 0:10 |
User contacts CFO/"office computer-guru" for assistance |
| 0:15 |
CFO leaves current task unfinished and comes to investigate problem |
| 1:00 |
CFO attempts same resolution that user tried and then moves to the server room to continue issue |
| 0:10 |
CFO realizes this issue is beyond his skills & he is not getting his work done
so... Vertical IT is called |
| 1:30 |
Vertical IT dispatches an emergency call to a consultant who drives to client |
| 1:00 |
Vertical IT isolates problem |
| 1:00 |
Vertical IT finds and applies the solution |
| 0:30 |
Vertical IT tests solution with user and reports to CFO |
| 6:05 |
Total Time to Resolution |
Traditional Consulting Cost Analysis
| 6.05 User time |
20 |
$21.67 |
+ opportunity lost |
| 1.42 CFO time |
50 |
$70.83 |
+ opportunity lost |
| 4.00 Emergency Service time |
165 |
$660.00 |
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Managed Service Provider Scenario Timeline
| Task time |
|
| 0:10 |
Vertical IT is notified immediately of the exact description of the problem |
| 0:10 |
Vertical IT connects remotely to address the problem |
| 1:00 |
Vertical IT applies the solutions |
| 0:10 |
Vertical IT contacts the CFO to inform him that the issue is resolved |
| 1:30 |
Total Time to Resolution |
Managed Service Provider Cost Analysis
| 1.50 User time |
20 |
$30.00 |
+ opportunity lost |
| 0.17 CFO time |
50 |
$8.33 |
+ opportunity lost |
| 1.17 Discounted MSP service |
100 |
$116.67 |
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