Asset Discovery & Management

VIT MSP Select provides automatic discovery and zero-touch inventory gathering of network devices throughout an organization. This provides the fastest and most-effective enterprise inventory audit for IT software and hardware assets.

We provide dynamic inventory reporting and trend analysis for software and hardware assets, including available disk space, operating systems in use, installed memory, and configuration changes over time using intuitive, graphical reporting. You can confidently negotiate license agreements with graphical usage analysis license compliance analysis, and license utilization forecasts

Centralized Patch Management

Security breaches due to outdated patches can lead to financial lost, loss of sensitive data and even damage your organization's reputation. Many organizations are finding that regulatory demands also require a robust patch management system be in place.

Manual, hands-on approaches to managing security patches and other vulnerabilities are time-consuming, error-prone and expensive - approaching an average industry cost of over $100 per visit per desktop.

VIT MSP Select offers regular vulnerability, patch testing, and automated patch deployment. From simple fully automated patch deployment to script-based automation for a customized deployment, Vertical IT delivers a secure and comprehensive enterprise class automated patch management solution to help keep security holes closed.

Remote Desktop Assistance

Vertical IT delivers live, on-demand, remote assistance to end users when needed. Our remote assistance tools are fast, secure and easy for end users. Our technical consultants are able to remotely control and exchange files with computers on your network reducing the mean time to issue resolution and avoiding the scheduling, delay, and high costs of onsite visits. VIT MSP Select includes 4 hours of remote desktop assistance each month.

Of course, some issues require a physical presence to resolve, so Vertical IT has a variety of onsite service offerings to meet your specific onsite needs. In addition to Technology Advisor services, MSP Select includes at least 6 hours of onsite assistance each month. Your Vertical IT account manager can help define a support plan to meet your specific needs.

Web-Based Helpdesk

Vertical IT online helpdesk automates tracking and managing end users' requests for assistance. Users can submit requests directly via web or email. Vertical IT technical staff is automatically alerted to new, overdue and escalated requests. End users can be updated on the status of their requests via e-mail and are notified when their request has been received and completed. Management can review all open service requests and service quality metrics and identify training needs of individuals or specific topics based on the number of service requests

Web-Based Knowledgebase

Vertical IT’ web based knowledgebase provides end users the tools they need for answers to common questions and problems. This saves time spent responding to identical questions over and over.

This 24/7 self-help knowledgebase will help your organization improve operational efficiencies and track what elements of your network generate the most user issues.

Once an issue has a solution, it's posted for everyone so that you don't pay to have it resolved again, and again.

Business Continuity Management

Research shows that 90% of companies that lose their data in a disaster are out of business within 2 years. Don't let this happen to you!

Vertical IT will verify that backup and disaster recovery procedures actually work and are compliant with applicable regulatory standards for your organization.

Although backup verification is among the most mundane topics, it is the cornerstone of your business continuity planning. In fact, many regulatory standards (i.e. HIPPA) mandate standards for your backup procedures.

Complete Technology Assessment

After meeting with key personnel to review your organizational goals and objectives, our technology professionals perform an exhaustive assessment of every aspect of your network. This process forms a baseline which is compared to both the organization's objectives and internationally recognized standards such as the IT Infrastructure Library.

Vertical IT then combines your goals, the baseline and our recommendations in a comprehensive report addressing your organization’s opportunities and risks. This report uses easy to understand terms to explains how the latest technological options apply to your specific situation.

Technology Advisor Program

Many small and medium sized companies could benefit greatly from the experience and expertise of a Chief Information Technology Officer (CIO). But for these companies, having such a position is cost prohibitive.

Vertical IT can fill this need with our Technology Advisor program. We assign a senior Vertical IT professional to your company. This person will learn about your business and study the current status of your IT program. Then we will provide your senior officers with solid business recommendations and advice. Your Technology Advisor can even attend your meetings and represent your company when dealing with external technology providers as well as oversee the implementation of high-level IT programs.